FAQs

What is a Public Adjuster?

A Public Adjuster (PA or PIA) often referred to as a Private Adjuster is an insurance adjuster who do not work for any insurance company. They work for the insured to assist in the preparation, presentation and settlement of the claim. The insured hires them by signing a contract agreeing to pay them a fee or commission based on a percentage of the settlement, or other method of compensation. The insured is not required to hire a public adjuster to help the insured meet his or her obligations under the policy, but has the right to do so. Private Adjuster is not an insurance industry term.

What is a Independent Adjuster?

Independent Insurance Adjusters (IA) are hired on a contract (1099) basis by an insurance company to represent the insurance company’s interest in the settlement of the claim. They are paid by your insurance company. They will not charge you a fee.

What is a Staff Adjuster?

Company or Staff Insurance Adjusters who are W2 employees of the insurance company. They represent the interest of the insurance company and are paid by the insurance company. They will not charge you a fee. Staff Adjusters often have an authority level to provide coverage on your claim to a limited dollar amount. Any claim over their authority level must go to their supervisor for approval. Staff Adjusters often have access to your insurance policy and related claim documents to make a coverage determination.

What is a Desk Adjuster?

Desk Adjusters can be Independent Adjusters or Staff Adjusters. Instead of completing a field inspection at your property they work in an office or remotely. Desk Adjusters often have an authority level to provide coverage. Desk Adjusters have access to your insurance policy and related claim documents to make a coverage determination.

What is a Inspector?

Inspectors are similar to Independent Adjusters and are hired on a contract (1099) basis by an insurance company or inspection/adjusting firm and are paid by the insurance company. They will not charge you a fee. Often an inspector takes photos and reports back to a Desk Adjuster to make a coverage decision.

Will you really review my policy for free?

Yes, we review insurance policies for free and answer all questions you have about your policy and any claim you may have.

Why do you review policies for free, do you sell my information?

We do not sell ANY information you provide. We review policies for free for a couple of reasons. First, we know most people do not read their polices when they are purchased or renewed nor do most policy holders understand the policy language and how it is interpreted by the insurance companies. Additionally, insurance policies differ from company to company and are revised by the insurance companies by reviewing active polices issued by insurance companies we are able combat issues that may arise in claims were are assisting on.

How much will charge to assist in my claim?

We work on a contingency biases, which means we charge a percentage fee based on the claim settlement amount. The more you get the more we get.

What is your service area?

We are licensed in Missouri and only represent claim in Missouri. A majority of the claims we represent are located in the St. Louis -Columbia area but can and do service the entire state.

Does every claim need a Public Adjuster?

No, not every claim requires a Public Insurance Adjuster. If you are familiar with the claim process, construction repair methods, how to comply with your policy and the insurance company has properly applied coverage and paid the claim in order to restore the damaged property to a pre-loss condition a Public Adjuster is not required. However, we often find insurance companies will not apply the policy coverage correctly, under pay a claim and/or our client did not have the expertise or time to comply with the policy.

Can my contractor handle my claim?

The short answer is no – Missouri does not permit those completing the work to act as a Public Adjuster. However, your contractor can provide a bid or “estimate” for the damage. We work with several reputable contractors in the area. Our advise to them is to not negotiate their bid with the insurance company or discuss policy/coverage with the insurance company.

What type of losses/claims to you handle?

We handle all property losses, below are some examples:

  • Fire and Smoke
  • Wind
  • Sewer Backup
  • Mold
  • Crop Damage
  • Tornado
  • Plumbing Leak
  • Lightning
  • Vandalism
  • Hail
  • Theft
  • Vehicle vs Building
  • Biohazard
  • Earthquake

Who do you represent?

In short we represent insureds/property owners. If you or your business is the Named Insured on the policy we can help. Below is a list of clients we can and have helped in the past.

  • Commercial Business Owners
  • Industrial Business Owners
  • Lenders/Mortgage Companies
  • Warehouse and Export Facilities
  • Homeowners
  • Private Clients
  • Farmers/Ranchers
  • Builders (Builders’ Risk)
  • Landlords
  • Renters

Have additional questions? Contact Us